Delivery Information

International EMS/ Air-Parcel/ Air-letter ETA schedule

The global impact of the Covid-19 outbreak has caused significant delays and stops in shipments

  • Taiwan Post offices are open for shipping by the following methods and countries:
    1. Asia: Mainland China, Japan, Korea, Vietnam, Indonesia, Thailand, Malaysia, Singapore, Hong Kong, Macau, Cambodia**.
    2. America: US*, Canada**,
    3. Pacific: Australia**, New Zealand**.
    4. Europe: Denmark, France, Nederland, Germany, Norway, Poland, Belgium**, Switzerland**, Sweden**, Czech Republic**, Italy**.
               Currently, 27 countries/regions are available.
               *   U.S. excludes Guam, Hawaii, and other U.S. possessions.
               ** Australia, Belgium, Cambodia, Canada, Czech Republic, Italy, New Zealand, Switzerland, and Sweden, Open for EMS only.

During the epidemic, that postal services may be delayed.


  1. International Express (EMS) Delivery days means working days from the date of posting and not including customs clearance time.
  2. Air-Mail Delivery days means to send to the major cities, since the date of delivery, excluding customs clearance time.
  3. Air-Parcel Delivery days means to send to the major cities, since the date of delivery, excluding customs clearance time.
  4. All registered shipping, have tracking number to be checked.
  5. The United States, Canada, Australia, Russia, Denmark, South Africa, the Netherlands, Italy, Britain, South Korea and other countries have stopped providing international registered letter network tracking inquiry service.
  6. When your order arrives at your local customs office, you may be required to pay VAT and handling charges in accordance with the local customs regulations.

North Americas

Country/ RegionEMSAir-MailAir-Parcel
West Coast of the United States 4 - 5 Business Days  7 -  9 Business Days10 - 14 Business Days
Other Region of the United States 5 - 7 15 - 4515 - 45
West Coast of the Canada 4 - 5   8 - 1014 - 18
Other Region of the Canada 5 - 7 15 - 4515 - 45


  • Please buyers living in the "Other Region of the United States or Canada," the delivery function is best to select "EMS".
  • Because you's purchase products is from Taiwan to the West Coast after the air-mail, transported to the east coast or other areas of delivery time too long, causing your's troubles.

Latin America

Country/ RegionEMSAir-MailAir-Parcel
Central America Region5-1210-1515-30
Caribbean Region6-1215 or more20-30
Other Region of South America5-1621 or more15-30

Central America - Mississauga:
Belize, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama.

Central America - Islands Region:
Antigua and Barbuda, Bahamas, Barbados, Cuba, Dominica, República Dominicana, Grenada, Haiti, Jamaica, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago.

South America:
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.

Overseas Territories and Other Special Areas:
Anguilla (UK), Aruba (Netherlands), British Virgin Islands (UK), Bermuda Islands (UK), Cayman Islands (UK), Falkland Islands (United Kingdom), French Guiana (France), Greenland (Denmark), Guadeloupe (France), Martinique (France), Montserrat (United Kingdom) (United States), Turks and Caicos Islands (United Kingdom).


Country/ RegionEMSAir-MailAir-Parcel
Hong Kong and Macao1-25-67-10
Sri Lanka4-510-1214-18
Saudi Arabia5-78-1010-12
Central Asia5-710-1214-18
Middle East4-68-1014-18
Other Southeast Asia5-76-810-15

East Asia and North Asia:
China, Japan, Korea, Russia, South Korea, Taiwan.

Southeast Asia:
Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam, Timor-Leste, .

South Asia:
Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka.

West Asia:
Afghanistan, Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syrian Arab Republic, Turkey, United Arab Emirates (UAE), Yemen.

Central Asia:
Kazakhstan, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan.


Country/ RegionEMSAir-MailAir-Parcel
New Zealand4-67-1010-14
Other Region of Oceania6-87-1012-15

Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu.


Country/ RegionEMSAir-MailAir-Parcel
Nordic Region4-58-1114-18
Central Europe Region4-78-1110-14
United Kingdom4-57-1013-16
Southern Europe5-68-1114-18
Eastern Europe5-68-1114-18

Western Europe:
Belgium, France, Ireland, Luxembourg, Monaco, Netherlands, United Kingdom.

Northern Europe:
Denmark, Finland, Iceland, Norway, Sweden.

Central Europe:
Austria, Czech Republic, Germany, Hungary, Liechtenstein, Poland, Slovak Rep., Switzerland.

Eastern Europe:
Belarus, Estonia, Latvia, Lithuania, Moldova, Russia, Ukraine.

Southern Europe:
Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Greece, Italy, Macedonia, Malta, Portugal, Romania, San Marino, Serbia, Montenegro, Slovenia, Spain, Turkey, Vatican.


Country/ RegionEMSAir-MailAir-Parcel
North Africa4-510-1220-25
Africa east and west6-810-1220-25
Southern Africa6-810-1220-25
South Africa4-59-1214-18

North Africa:
Algeria, Egypt, Libya, Morocco, Sudan, Tunisia.

West Africa:
Benin, Burkina Faso, Chad, Ivory Coast, Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Mali, Niger, Mauritania, Nigeria, Senegal, Sierra Leone, Togo, Cape Verde.

Central Africa:
Cameroon, Central African Republic, Equatorial Guinea, Gabon, Congo, Democratic Republic of the Congo, Sao Tome and Principe.

South Africa:
Angola, Botswana, Comoros, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Swaziland, South Africa, Zambia, Zimbabwe.

East Africa:
Burundi, Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Seychelles, Somalia, Tanzania, Uganda.